Privacy policy
This Privacy Policy explains how Bio Atelier Ltd (“Bio Atelier”, “we”, “our”, “us”) collects, uses, and protects your personal information when you interact with our services, website, and products under the brand Bio Atelier.
1. Information We Collect
We may collect personal information when you:
- Register on our website
- Subscribe to our newsletter
- Place an order or create an account
- Fill out a form or provide consent documents
- Communicate with us via email, phone, or social media
The personal information collected may include:
- Identity details (name, date of birth)
- Contact details (email, phone, postal address)
- Health-related information (medical history, medical consent forms where required for safe use of our products)
- Transaction details (payment and order history)
- Technical information (IP address, browser type, cookies, and site usage data)
2. How We Use Your Information
We process your data in order to:
- Provide, personalise, and improve our services
- Process and fulfil your orders
- Ensure product safety and comply with health regulations
- Communicate with you about orders, products, services, or promotions
- Improve our website, marketing, and customer service
- Comply with legal obligations and regulatory requirements
3. Lawful Basis for Processing
We will only process your personal data where a lawful basis applies under GDPR/UK GDPR, including:
- Consent (e.g., subscribing to newsletters)
- Contract (e.g., fulfilling your product order)
- Legal obligation (e.g., tax or medical compliance)
- Vital interests (e.g., ensuring your health and safety with our products)
- Legitimate interests (e.g., improving services, preventing fraud)
4. Data Storage & Retention
- Your data will be stored securely and retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
- After this period, personal data will be securely deleted or anonymised.
5. Data Sharing & Third Parties
We do not sell or trade your personal data. We may share your information with trusted third parties who help us:
- Operate our website and IT systems
- Process payments and fulfil orders
- Provide logistics and delivery services
- Conduct analytics and marketing activities (where consent is given)
All third-party providers are contractually bound to keep your information confidential and comply with data protection laws.
6. International Transfers
Where data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards (such as Standard Contractual Clauses) to maintain GDPR-level security.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can manage or disable cookies in your browser settings. For more detail, please see our Cookie Policy.
8. Data Security
We implement robust security measures to protect your personal information, including:
- Encrypted payment processing
- Restricted access to personal data
- Regular security audits and compliance checks
9. Your Rights
Under GDPR/UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing of your data
- Request data portability (transfer of your data to another provider)
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK
To exercise your rights, please contact us using the details below.
10. Compliance with Law
We may disclose personal data if required to do so by law, regulation, or legal process.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last modified: 20/09/2025
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Bio Atelier Ltd
Email: team@bio-atelier.co
Registered office:
Silverstream House, 45 Fitzory Street, London, England, W1T 6EB