Shipping policy

Order Processing

 

Standard Orders: Processed within 1–2 business days (excl. weekends & bank holidays).

 

UK Shipping Methods

 

Standard Delivery (Free)
Order by 2 pm Mon–Fri → delivery within 1–2 working days

 

Next Working Day (£8.95)
Order by 2 pm Mon–Fri → delivery in 1 working day

 

Next Working Day Pre-Noon (£15.00)
Order by 2 pm Mon–Fri → delivery before 12 noon next working day

 

Signature Required: Due to parcel size & value, all UK deliveries require a signature on receipt

 

International Shipping

Available to select countries; rates & delivery times calculated at checkout

Customers are responsible for any customs fees, duties or taxes

Signature Required: International parcels also require a signature on delivery.

 

Shipping Restrictions

We do not deliver to P.O. Boxes or APO/FPO addresses

Service availability depends on destination and stock levels

 

Lost or Damaged Shipments

Damaged on arrival?

Email: team@bio-atelier.co within 24 hours with your order number & photos

 

Lost in transit?

Let us know so we can investigate and resolve promptly

 

Contact Us
team@bio-atelier.co

 

 

For any health-related enquiries about our products, please consult a GP or healthcare professional.