Shipping policy
Order Processing
Standard Orders: Processed within 1–2 business days (excl. weekends & bank holidays).
UK Shipping Methods
Standard Delivery (Free)
Order by 2 pm Mon–Fri → delivery within 1–2 working days
Next Working Day (£8.95)
Order by 2 pm Mon–Fri → delivery in 1 working day
Next Working Day Pre-Noon (£15.00)
Order by 2 pm Mon–Fri → delivery before 12 noon next working day
Signature Required: Due to parcel size & value, all UK deliveries require a signature on receipt
International Shipping
Available to select countries; rates & delivery times calculated at checkout
Customers are responsible for any customs fees, duties or taxes
Signature Required: International parcels also require a signature on delivery.
Shipping Restrictions
We do not deliver to P.O. Boxes or APO/FPO addresses
Service availability depends on destination and stock levels
Lost or Damaged Shipments
Damaged on arrival?
Email: team@bio-atelier.co within 24 hours with your order number & photos
Lost in transit?
Let us know so we can investigate and resolve promptly
Contact Us
team@bio-atelier.co
For any health-related enquiries about our products, please consult a GP or healthcare professional.